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You’ve probably heard it called Pleaser INFINITY-997 Womens Black Pu Matte High Heel Platform Criss-Cross Sandal – after all, that’s what it’s known by in most of the business world.

Here at Access, we call it client success and we have an entire department dedicated to it.New Balance Men's 247 Olive MRL247KO Size 11

Or you could call it member success. While not a buzz word, this would be just as relevant a term.

What am I talking about?

All these describe the idea that companies should strategize their business plan with the end user in mind. And little by little,BOTTEGA VENETA Intrecciato Sz 9.5B SATIN BROWN WOVEN LOW HEEL PUMPS it has taken over the business world mindset and become the preferred way to gain an audience’s loyalty – and all the benefits that come with it.

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When it comes to running a Adidas ORIGINALS FALCON all black G26880 NEU or loyalty program, your mama had it all figured out.

In honor of mothers everywhere (including mine who's been a mom for 71 of her 90 years), I’d like to share some life lessons learned from the mother hen herself – and how they can be used as best practices in running a successful membership discount club or loyalty program. Nike Revolution 4 Womens Style 908999 Gunsmoke Size 11

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The term “generation” refers to a group of people born around the same time that share similar experiences and other commonalities.

Over time, there have been various studies done to compare generations on an array of topics. And we are about to add a little comparison of our own to that list.American Rag Cie Maya Female Gladiator Sandas Black 7M

Given what we do here at Access (loyalty, loyalty and more loyalty); we thought it’d be interesting to dip into our stats pages to see how the thoughts, habits and values around loyalty compare throughout generations.

Vince Camuto Women's Feina Khaki Suede Bootie Ankle Boots Size 10.0 Orig 159Before diving in, let’s start with a brief profile on each of the generations we’ll be comparing.

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Some businesses seem to have it made. They have a faithful following that only seems to grow year after year.

While it may seem effortless to big brands like Apple, Trader Joe’s, Starbucks and maybe even your competitor down the street, that’s just because you can’t see the thought and care that goes into their loyalty strategies.BZ737 CALPIERRE shoes beige charol women de salón EU 35,EU 36,5

In fact, you can build your own wildly successful loyalty program by hitting the right notes for your organization and members. THE NORTH FACE Edgewood Chukka T933175UJ Sneakers Casual Trainers Boots Mens NewHint: “right” could mean something very different for you than it does for other successful businesses.

There are a lot of reasons an association might want to build a new member benefits platform.Betsey Johnson Gina Womens Heeled Sandals Silver 5.5 US 3.5 UK Some are attempting a formal loyalty strategy for the first time. Some may not be seeing the results they want and are beginning to rethink their solutions.

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We talk about customer loyalty a lot here on the Access blog. Not surprising, given that this is indeed a "loyalty blog."
 
When it comes to the topic of customer loyalty, however, we like to draw as much and as often as possible from what's happening in the real world. Using real data. In the pursuit of real results. Jeffrey Campbell 'Bette' brown leather ankle strap chevron platform wedges 8
 
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That's why every year we lend our loyalty community a helping hand by gathering every relevant bit of customer engagement and loyalty data we can find.Men's Formal shoes Business Oxfords Brogues Lace Up Elevator shoes Faux Leather Since new data emerges all the time throughout the year, we update these statistics at least monthly, if not more often, so be sure to bookmark or subscribe to our email.
 
Note: the stats below and others from recent years can be found as always on our Ultimate Collection of Loyalty Statistics .Ecco Footwear Womens Rivas 45 Wedge Dress Sandal As we've done in years past, we'll continue to provide a link back to the original source of the data for your convenience. And if you have relevant information you'd like us to include, don't hesitate to drop it in the comments.
 
Enjoy!